New Claims Call Centre Consultant

Reference SANC-0186
Region KZN
City La Lucia Ridge
Contract Permanent
Hours Full time
Category Call Centre
Salary Negotiable
Apply By 2019-05-09
Job Commences 2019-04-12


We currently have a vacancy available for a New Claims Call Centre Consultant in La Lucia Ridge.


Duties (will include but not limited to):   

  • Daily handling of telephonic claims notification

Alignment to business driver/Strategy

  • Alignment to the Amazing Service principle and program

Registration of all new claims through the delivery of amazing service

  • Handling of telephonic client new claim notifications 
  • Ensure that the amazing service principles are adhered to at all times                                               
  • Ensuring that all claims within the designated portfolio are effectively and timeously processed within the stipulated turnaround times
  • Ensuring that an accurate record of all interactions with customers is maintained, including making of accurate and comprehensive description of how the incident occurred and event log notes, if necessary
  • Ensuring that the customers are always provided with all the necessary information if unsatisfied with the rejection, including, inter alia, engaging own specialist service provider to prove to the contrary, (Dispute or rejection) (e.g. management process), etc             
  • Ensure that customers are always kept informed and advised of the claims process or procedure, excess applicable
  • Conduct telephonic claim audits and client surveys
  • Handle queries related to existing claim

‚ÄčAligned to values and self-development

  • Align personal values to company values
  • Take responsibility for personal development


Minimum Requirements:

  • Matric
  • Preferred: Call Centre or Insurance Certificate/Diploma
  • 1 year experience in a home loan, customer service and call center environment, Insurance Call center experience an advantage
  • Preferred: 2 years' experience in a home loan, customer service and call center environment and Insurance Call Centre experience an advantage

How to Apply

Please forward your CV to Should you not be contacted within two weeks, kindly consider your application unsuccessful.