Customer Service Agent

Reference FCCS-0008
Region WC
City Cape Town
Contract Permanent
Hours Full time
Category Call Centre
Salary Negotiable
Apply By 2019-06-13
Job Commences 2019-05-16


Our client is currently looking for a Customer Service Agent in the Cape Town area. The ideal candidate will be responsible for delivering high standards of service to customers. The department provides service to the company's customers by providing product information, as well as resolving service enquiries and complaints.


Duties (will include but not limited to):

  • Contribute to the development and maintenance of standards, policies and procedures regarding customer service
  • Responsible for actively ensuring the retention of the customer base
  • Handle incoming calls on feedback, complaints and queries
  • Handle IM communications chats on feedback, complaints and queries
  • Achieve daily, weekly and monthly targets and company performance standards
  • Represent the organisation to clients professionally and efficiently
  • Communicate effectively and maintain good relations with customers
  • Achieve customer service excellence
  • Interact with customers to provide them with information to address inquiries regarding their account
  • Build relationships with Customers by greeting them in a courteous, friendly and professional manner using procedures learned
  • Use decision-support software to respond to common customer queries and requests
  • Listen attentively to customer needs and communicate effectively with customers and team members
  • Identify and escalate priority issues
  • Perform all miscellaneous duties as delegated by Manager


Minimum Requirements:

  • Matric / Grade 12
  • Experience in customer service position
  • Working in a highly pressurised environment (call centre preferred)


  • Excellent client services / client relations skills
  • Proficient on Microsoft Word and Excel and strong computer literacy
  • Professional telephone etiquette
  • Professional and friendly demeanour with clients and team members
  • Detail-orientated
  • Client-orientated attitude
  • Good communication skills
  • Good administration abilities
  • Flexible and enthusiastic
  • Ability to multi-task
  • Quick learner

How to Apply

Please forward your CV to Should you not be contacted within two weeks, kindly consider your application unsuccessful.