Operation Manager

Reference MCOM-0005
Region GP
City Johannesburg
Contract Permanent
Hours Full time
Category FMCG, Retail & Wholesale
Salary Market Related
Apply By 2019-12-18
Job Posted Date 2019-12-02


We have an exciting opportunity for all Operation Managers who are filled with innovative ideas. Our client, one of the most loved fast food restaurants is on the prowl for ardent leaders to join their team and add value to their vast number of restaurants. This role will be based in Johannesburg


Duties (will include but not limited to):   

The ideal candidate would need to provide leadership, coaching, and direction to their team, in order to maximize the long-term sales and profit potential of each restaurant. You would need to build a positive business relationship with the Operation Consultants and Restaurant Managers. Key customers include Operations Director, Operations Consultants, Restaurant Management and customers


Principal Accountabilities

In addition to the following company policies and procedures, principal accountabilities include, but are not limited to:


  • Demonstrates and reinforces the leadership behaviours and basic people minimums necessary to gain commitment from crew and Restaurant Management Team, Operations Consultants and all employees
  • Interviews, hires, and trains Operations Consultants based on market staffing needs and goals
  • Completes and presents performance appraisals based on defined goals and objectives for each Operations Consultant. Ensures that individual development plans are implemented, and staffing objectives are met
  • Partners with the HR Manager to ensure the objectives of an annual Succession Plan/People Plan are met
  • Develops, trains, and contributes to continuously improving the knowledge, skills, and abilities of their respective teams
  • Rewards and recognizes the results of all restaurant employees

QSC/Sales Building

  • Protects the company brand by ensuring that restaurants meets the company QSC, safety and sanitation standards
  • Teaches consultant and restaurant leadership teams critical restaurant systems that produce consistently high levels of QSC
  • Represents the company interest in My Store Marketing and properly executes the national promotions
  • Ensures that there is an on-going My Store Marketing plan for each restaurant
  • Coordinates implementation and execution of new products and processes consistently within their restaurants

Business Results

  • Consults and is accountable for creating a positive work environment while working shoulder to shoulder with the Operations Consultants and Restaurant Management Teams to create and accomplish business and profit plan objectives
  • Uses all informational resources available (such as Opinion Survey, Gap analysis, and customer satisfaction measurement etc.) to identify opportunities and threats to build a business plan to optimize market potential
  • Ensure that restaurants are appropriately staffed with competent crew and restaurant managers
  • Develops and executes reinvestment plans on an annual basis to include opening new restaurants, re-builds, re-models equipment purchases, lease hold improvements and business extensions etc.
  • Develops, administers, and controls the G and A for the Profit Centre


  • Change Agent
  • Communicates Effectively
  • Continuous Learning
  • Customer Focus
  • Drives to Excel
  • Holds Self and Others Accountable
  • Problem-solving and Innovation
  • Teamwork and Collaboration
  • Values and Respects Others


  • Coaches and Develops
  • Maximizes Business Performance
  • Maximizes Team Effectiveness
  • Strategic Perspective


  • Compensation
  • Customer Recovery
  • Decisiveness
  • Financial Concepts
  • Fast Food Systems
  • Gathers and Uses Information
  • Impact and Influence
  • Leverages Resources
  • Market Trend Analysis
  • Negotiating and Conflict Resolution
  • Operational Efficiency Tools
  • Operational Expertise
  • Recognition Programs
  • Staffing and Retention
  • Time Management
  • Uses Technology Appropriately


How to Apply

Please forward your CV to Should you not be contacted within two weeks, kindly consider your application unsuccessful.