Introduction

A successful and growing e-commerce business is seeking an experienced E-Commerce Marketplace Key Account Manager to manage and expand its presence across online marketplace platforms.

This is a commercial e-commerce role, not an administrative position. The successful candidate will take ownership of existing marketplace accounts, improve marketplace performance, increase sales and identify opportunities to expand onto additional platforms.

Description

• Take ownership of the company’s performance across all e-commerce marketplace platforms.
• Manage and grow existing marketplace accounts.
• Identify and establish suitable new marketplace accounts.
• Develop and optimise product listings, including:
  • Titles
  • Descriptions
  • Specifications
  • Keywords
  • Imagery
  • Pricing
  • Other relevant content
• Benchmark product listings, pricing and product presentation against leading local and international competitors.
• Monitor and analyse:
  • Product rankings
  • Traffic
  • Conversion rates
  • Sales
  • Returns
  • Customer reviews
  • Overall account performance
• Understand and manage the back-end systems used by major marketplace platforms.
• Plan promotions and pricing strategies while protecting margins and profitability.
• Analyse sales patterns and prepare accurate stock forecasts.
• Identify fast-moving, slow-moving and out-of-stock products before they negatively impact sales.
• Produce regular reports covering:
  • Sales
  • Margins
  • Marketplace performance
  • Inventory requirements
  • Growth opportunities
• Manage and review the work of the E-Commerce Administrator.
• Resolve marketplace issues relating to:
  • Listings
  • Orders
  • Stock
  • Pricing
  • Content
  • Account performance
• Work closely with buying, marketing, operations and finance teams to improve overall e-commerce performance.
• Continuously test, analyse and improve marketplace performance to maximise conversion and profitability.

Education Profile

• Minimum 2 years’ hands-on experience managing e-commerce marketplace accounts.
• Previous experience as a:
  • Key Account Manager
  • Marketplace Manager
  • E-Commerce Manager
  • Similar commercial e-commerce professional
• Deep working knowledge of the back-end systems used by major marketplace platforms.
• Demonstrable experience improving product listings and increasing marketplace sales.
• Strong numerical and analytical ability.
• Proven ability to analyse sales data and forecast stock requirements.
• Strong commercial understanding of:
  • Pricing
  • Margins
  • Promotions
  • Profitability
• Strong competitor research and benchmarking skills.
• Ability to identify problems and opportunities independently without waiting to be instructed.
• Strong Excel and reporting skills.
• High standards, sound commercial judgement and strong attention to detail.

Advantageous

• Previous experience supervising or directing an E-Commerce Administrator.
• Experience managing multiple marketplace platforms simultaneously.
• Experience with marketplace optimisation, conversion improvement and product performance analysis.
• Strong understanding of e-commerce reporting and performance metrics.
• You are an experienced e-commerce professional with hands-on marketplace management experience.
• You understand that successful marketplace performance requires more than simply uploading products.
• You are highly analytical and able to identify exactly what is preventing a product listing from performing at its full potential.
• You are commercially minded and understand the relationship between:
  • Pricing
  • Product presentation
  • Traffic
  • Conversion
  • Stock availability
  • Margins
  • Profitability
• You are proactive and constantly look for ways to improve marketplace performance.
• You are confident conducting competitor benchmarking and using data to make commercial decisions.
• You are comfortable managing an E-Commerce Administrator and taking ownership of the overall marketplace function.
• You have high standards, strong attention to detail and the ability to work independently.
• You enjoy working in a fast-paced e-commerce environment where your decisions can have a direct impact on sales and profitability.

Interested?

Candidates should submit their CV together with a short summary outlining:

• The marketplaces they have managed.
• The size or complexity of the e-commerce accounts they have been responsible for.
• Examples of product listings or marketplace performance they have improved.
• The reports, systems and performance measures they currently use.

Applications without hands-on marketplace management experience will not be considered.

Application Instructions

Please forward your CV to jeri.c@myfuturecareer.co.za. Should you not be contacted within 2 weeks, kindly consider your application unsuccessful.

Contact Details