Introduction

A well-renowned apparel and footwear wholesale and distribution company based in Cape Town is seeking an experienced Customer Service Co-ordinator to join their team.

The successful candidate will be responsible for providing customer service and sales administration support, ensuring accurate order processing, stock coordination, CRM administration and effective communication between customers, sales representatives and internal departments.

Description

• Capture and process sales orders, including chain store and key account orders.
• Monitor stock availability and coordinate stock allocations.
• Generate stock reports and manage concession stock levels.
• Handle customer and sales representative queries, ensuring timely resolution.
• Liaise with Warehouse, Distribution and Finance regarding orders, deliveries and customer accounts.
• Communicate stock shortages and delivery delays to customers and sales representatives.
• Coordinate the dispatch, tracking and return of product samples.
• Provide CRM support, upload sales targets and monitor sales performance.
• Maintain accurate customer, sales and order information.
• Ensure effective communication and coordination between internal departments.
• Attend to general administration and ad hoc duties as required.

Education Profile

• Grade 12 (Matric).
• Minimum 2-3 years' experience in a customer service, sales support or administrative support role.
• Experience in order processing, customer enquiries and query resolution.
• Exposure to CRM systems, ERP systems or customer service software.
• Good working knowledge of Microsoft Excel.
• Experience within a retail, wholesale, distribution or e-commerce environment will be advantageous.
• Experience within the footwear, apparel or lifestyle industry will be beneficial.
• Excellent verbal and written communication skills.
• Strong organisational, administrative and time-management abilities.
• High attention to detail and accuracy.
• Strong problem-solving skills with the ability to manage multiple priorities and meet deadlines.
• Ability to work independently and collaboratively within a team.

Application Instructions

Please forward your CV to alvina@myfuturecareer.co.za. Should you not be contacted within 2 weeks, kindly consider your application unsuccessful.

Contact Details